Privacy Policy

For non-personal information such as IP address (the location of the computer on the internet) and cookies, please see Website Analysis below.

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.

We collect personal information when you ask about our activities, register with us, (for example, registering on a discussion board), order products and services, (such as publications and email newsletters) make a donation to us, or otherwise give us personal information.

We use your information in the ways set out below unless you are specifically notified otherwise.

We use your personal information to give you the information, support, services, or products you ask for. We may also use your information for administrative purposes, to let you know about changes to our services or policies, to create a profile of your interests and preferences and, if you agree, as part of our fundraising activities. We will not sell your details to any third parties. In addition, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. In these circumstances we always require strict compliance with our instructions and, in the case of third party organisations, require that your personal information is not used for their own business purposes.

We will always seek your consent to the use of your personal information, either by giving you the option to say ‘no’ to its use. When we seek your consent to using your personal information, we will tell you what we want to use it for and, other than as described in this policy, we won’t use it for any other purpose.

Jacob’s Hospice Homes is responsible for collecting your personal information. Any information we collect is stored and processed in the UK. Other than as set out in this policy or as required by law, your personal information is not shared with third parties or used in any other way unless you agree.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Jacob’s Hospice Homes cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Jacob’s Hospice Homes uses 'cookies' to give you a more personalised web service.

A cookie is a small text file we pass to your computer's hard disk through your web browser so the website remembers who you are when you return.

We use a type of cookie called a 'persistent' cookie. These cookies store information between visits. For example, if you tick the 'Remember me' box your email address and password is saved in a cookie on your computer. This means next time you log on to the Website you will not need to re enter those details. We suggest you do not select the 'Remember me' box if you use a shared computer (for example, if you access the Internet at an Internet café, or at a university).

If you do not wish to have cookies stored on your computer you can easily change your web browser to refuse cookies, or let you know when you get a new cookie. You need to refer to your Internet browser's instructions by clicking on the 'Help' menu. Refusing cookies, however, can restrict your use of our websites. To enjoy The Jacob’s Hospice Homes websites to the full we recommend you leave cookies switched on.

For more information about cookies, please see http://www.cookiecentral.com/

We also use cookies to gather statistics about our visitors, such as where you come from before entering our Websites and which websites you go to afterwards. Information collected in this way is anonymous and individuals cannot be traced. This information allows us to improve our websites, for example, to assess the impact of and develop campaigns and services.

If you do not wish to have cookies stored on your computer you can easily change your web browser to refuse cookies, or let you know when you get a new cookie. You need to refer to your Internet browser's instructions by clicking on the 'Help' menu. Refusing cookies, however, can restrict your use of our websites. To enjoy The Jacob’s Hospice Homes website to the full we recommend you leave cookies switched on.

For more information about cookies, please see http://www.cookiecentral.com/

The Jacob’s Hospice Homes website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.

You can ask us what information we hold about you by contacting us at:

Jen Risdale
Virginia House
Jackson Road
Newbourne
Woodbridge
Suffolk
IP12 4NR

Please keep your information up to date by letting us know of any changes at the above address.